Return policy

We hope you are happy with our products. Please see below for more information on our return policy.

RETURNS 
How do I make a return?
For the return of your packages, contact our support to receive easy and clear instructions.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

We do not issue refunds for the following reasons:

  • If the customer has provided an incorrect address, incomplete, or has not provided any address
  • If the package was dropped off at the post office and the customer did not pick up the package in the time, despite reminders from our support team.
  • If the customer ordered the wrong size. For this case, the customer has to pay 50% (+ shipping costs) of the price for each article that is re-ordered for the wrong size.
  • If the order tracking shows “Delivered”, but the customer claims not to have received anything
  • If the customer has not added 3 items for the offer of « Buy 2 get 1 free » or « Buy 2 get 3rd with 50% off”

REPLACEMENT

We send a free replacement for the following cases:

  • If the customer receives a wrong item
  • If the customer receives a damaged item (contact our support with a picture attached, the part where the product has been damaged.)
  • If an item is missing from the order
  • If the package was lost by the carrier

We do not send a free replacement for the following cases:

  • If the customer has provided an incorrect address, incomplete, or has not provided any address
  • If the package was dropped off at the post office and the customer did not pick up the package in the time, despite reminders from our support team.
  • If the customer ordered the wrong size. For this case, the customer has to pay 50% (+ shipping costs) of the price for each article that is re-ordered for the wrong size.
  • If the order tracking shows “Delivered”, but the customer claims not to have received anything
  • If the customer has not added 3 items for the offer of « Buy 2 get 1 free » or « Buy 2 get 3rd with 50% off”

QUESTIONS

If you still have any questions concerning our return policy, please contact us at: [email protected]